Return & Exchange Information
We are committed to your complete satisfaction. Due to the nature of the wigs and the time taken to manufacture our braided wigs we sell and health reasons there are no exchange, return or refund permitted.
1.If the wig is defective upon receipt, please contact us for the return address, return is accepted within 3 days after the buyer receives their order
2.If it is quality issue or we ship wrong wig, Customer pays the return shipping fee item will be replaced after inspection of the wig and store credit issued.
3.After receiving the returned wigs if it qualifies for an exchange, we will make a replacement depends on our available stock, if not available, a refund will be issued.
4, Approved returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return.
5.If item is damaged by buyer, we will not accept any exchange or refund.
All wigs are thoroughly inspected and pictures taken before leaving our Warehouse, and double checked before sent to you in order to ensure consistency and quality.
We do not accept exchanges unless we send wrong order or item is defective. it must be in the original state when received. Please contact us via email at firstname.lastname@example.org with your Order ID and one of our team members will help you.
If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order. Please keep in mind a $55 Cancellation/ 25%Restocking fee will apply.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Bella Braided Wigs does not credit original shipping charges.
Please contact customer service for more information on returning an item if defective or wrong order. Thank you.