Return & Exchange Information
We are committed to your complete satisfaction. Due to the nature of the wigs and the time taken to produce our wigs we sell and health reason there are no exchange, return or refund permitted.
1.If the wig is defective upon receipt, please contact us for the return address, return is accepted within 3 days after the buyer receives their order
2.If it is quality issue or we ship wrong wig, we will pay the return shipping fee but please choose the same shipping company we used to send your order.
3.After receiving the returned goods, we will make a replacement depends on our available stock, if not available, a refund will be issued.
5.If item is damaged by buyer, we will not accept any exchange or refunding.
All wigs are thoroughly inspected and pictures taken before leaving our Warehouse, and double checked before sent to you in order to ensure consistency and quality.
We do not accept exchanges unless we send wrong order. it must be in the original state when received. Please contact us with your Order ID and one of our team members will help you.
If you want to cancel your order, please email us within 24 hrs of placing your order. Cancellation of an order must be requested within 24 hours of placing your order. Please keep in mind a $55 Cancellation/Restocking fee will apply.
Please contact customer service for more information on returning an item. Thank you.